Welcome to Loncare!

International Sales:
Mr. Tom Lee
Tel: +86 755 2321 6993
E-mail: info@loncare.com

Technical Support:
Mr. Bruce Zhang
Tel: +86 755 2321 6993
E-mail:service@loncare.com

Service


As a professional Manufacturer and Supplier, we provide comprehensive service to our customers, our service team are devoted to help our distributors improve the trouble-shooting capability, control maintenance cost and enhance user satifaction  

 

Warranty Policy

Loncare warrants to the distributor that the products(Instruments only, accessories and consumables not included) are free from defects or deficiency in material, workmanship for 12 months effective from the date of factory shipment. Loncare's obligation under this warranty is limited to repairing, at our company's option, any part which upon our company's examination proves defective

 

Following cases are not included in Warranty:

-Any damage results from improper storage,transport, misused or by accident

-Any problems caused during repair or maintenance by anyone else not from Loncare or Loncare Authorized organization

-Any situation where the original Loncare Serial number label or product identification markings have been changed or removed

-Consumable materials,including but not limited to electrode, sample cup,paper and other disposable or one-off materials

 

Technical Training

Loncare provides free service training to the technical personnel from the distributors with respect to the products and will further provide technical assistance via e-mail, telephone, fax, MSN or Skype as requested by the distributors. The training will be performed at Loncare’s facility in Shenzhen or other designated place, Loncare does not cover the traffic and accommodation charges during the training

 

Technical Support

If any of the products fail to function or if any of service assistance you believe necessary, please contact Loncare Customer Service Department,meanwhile, Please also keep contact with the Sales Representative, so they can follow up the issue as well

 

While reporting the issue, please specify following information:

1. Product name, Model name and complete description of the trouble
2. The Serial Number (S/N) of your products
3. The complete name, address and phone number of your facility
4. For parts order, the required spare or replacement part number(s)

 

Contact information:

Monday to Friday,08:30-17:30 (Beijing Time)

Mr. Bruce Zhang
Tel/Fax: +86 755 2321 6993
E-mail:service@loncare.com

Copyright@2006-2014 Loncare Medical Technology Co.,Ltd. All rights reserved